Business Analysts, also known in other industries as management or business consultants, advise organizations on how to improve efficiency, finances, and various other aspects of business. They consult with management to plan and implement solutions or changes based on the needs of a company. A business analyst wears many hats, but overall, they assess an organization’s processes and systems to help optimize procedures and workflows. A business analyst uses software, tools, and reports to optimize functions and provide business process improvements. Along with assessing how the business is performing at the present time, business analysts also devise measures to achieve the organization’s future goals. Business analysts can work in a variety of settings, with concentrations in finance, management, information technology and more. As such, the position requires adequate knowledge of information technology (IT) platforms and the business of education as PHMC has moved to include distance learning in its educational curriculum.
This role is specific to the PHMC business lines of Education. At PHMC, education includes the traditional education domain, various specialized education fields and education in residential settings, for both children and adults, across multiple locations. To facilitate standardized education within all these areas of public health, the role of “Business Analyst – Education Services” has been created. Because businesses change daily, business analysts need to be agile and creative in finding solutions to problems and optimizing the daily functions of the organization for which they work in.
The Education Business Analyst position is responsible for the combined use of educational theory and practice to facilitate learning across all PHMC education programs and connecting it to the growing use of technology and improved business practices to facilitate learning. The Business Analyst works with various PHMC centralized services such as Information Technology, Human Resources, Finance, Communications, Quality and Compliance to identify needs, document process and inform the development of program change project specifications. Along with PHMC Leadership this role will need to be able to brainstorm, test/refine our theses and ideas and collaboratively work with other individuals and groups. This professional will learn continuously, research often, follow broader trends, track education policy changes, attend conferences, and think both strategically and logically.
This position is responsible for the oversight of processes and employee’s adherence to these processes, to help improve students’ academic performance, bringing learners, teachers, and practices together in a standardized and effective way. This position oversees implementation of student assessments and utilizes metrics to analyze and monitor student and staff performance outcomes for all education programs. The position spearheads the development and sustainability of classroom and virtual education across all educational programs as well. This position plans and conducts professional development based on assessed program needs. The Business Analyst - Education is a 12-month position who reports to the Executive Director.
- Analyze current state of educational business at PHMC, develop plans and specifications for improvements, lead the execution of those initiatives with all needed PHMC supports, track progress and effectiveness of initiatives—all while following the Chief of Educational Services’ vision and strategies.
- Develops and evaluates strategies and plans for the adoption of new instructional technology assets, methods and programs often through working with other centralized service areas of PHMC.
- Develops budget plans for education assets and technologies across programs for maximum resource efficiency.
- Works directly with IT department to submit purchase request for instructional technology tools across educational programs as part of project initiatives.
- Works cooperatively with professional staff in planning, documenting and implementing the effective use of instructional technology across programs.
- Assesses education program staff’s technology-related skills; makes recommendations for training and evaluation.
- Manages the online implementation requirements of all standardized and benchmark testing and assessments; compiles reports and tracks metrics.
- Observes, evaluates, and reviews the performance of teachers, support staff, and other staff assigned.
- Supports Special Education compliance by collecting, analyzing and reporting the effectiveness of assistive technology use by students and staff.
- Provides leadership in the development of policies and procedures related to the use of instructional technology, software and online services support.
- Identifies training and implementation needs for school-based website and social media programs in collaboration with PHMC central departments.
- Assists with the research and writing process of educational grants.
- Engages in continual learning to deepen content and pedagogical knowledge in educational practices and emerging technologies.
- Performs other duties as assigned.
- Demonstrated knowledge of business structure
- Demonstrated knowledge of requirements engineering
- Demonstrated understanding of networks, databases and other technology
- Demonstrated facilitation skills
- Excellent analytical and problem-solving skills.
- Excellent costs benefit analysis skills
- Excellent oral and written communication skills
- Excellent organizational, requirements documentation and time management skills.
- Excellent interpersonal skills with an ability to work effectively with professionals from a wide range of organizations and disciplines and to establish and maintain cooperative and effective working relationships with all constituents (program administrators, colleagues, students, parents, and others).
Physical Demands/Work Environment:
- Routine school environment. Employee may be involved in de-escalating student behaviors using mandatory approved techniques.
- Potential exposure to blood borne pathogens; may transport students in agency in accordance with PA Department of Education and Department of Transportation requirements and school and PHMC procedures.
- Ability to climb stairs and walk on uneven terrain, play yards and school grounds.
- Ability to move rapidly, forward, backward and laterally.
- Physical capacity to lift, move and position a student up to age 21 who may weigh 150 pounds or more with the assistance of other properly training personnel.
- Ability to independently utilize routine office equipment.
- Ability to independently travel outside of school hours as determined by administration.
- The physical demands and work environment described is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- In tandem with Educational Services Leadership and PHMC IT, create a detailed business analysis, outlining problems, opportunities and solutions for technology across all educational programs.
- In tandem with the PHMC IT department, maintain and conduct annual technology hardware and device audits to inform the annual education technology budget and forecasting for all educational programs, making recommendations for fair market pricing.
- In tandem with the PHMC IT department, stays apprised of all scheduled and emergency developments for all forms of technology and prepares variance analysis and cost reports that will affect education program budget.
- Develops quarterly and annual metrics and student and staff usage reports with specifications to support the Education Departments across programs.
- Manage all educational software subscription audits and contracts across all educational programs, to inform the annual budget for these resources across all educational programs.
- Develops metrics reports for assistive technology and makes recommendations for special education compliance.
- Develops an implementation plan for online state standardized testing and other benchmark tests; manages all processes, trainings, securities, and compliance; creates student access reports.
- Contributes to the writing and reporting of all educational technology funding; monitors the use of funding.
- Assists program directors and partners with the PHMC Communications Department on the ongoing development needs for school website, social media, and other web-based programs that include students and staff interface.
- Performs related duties, special assignments, and projects as assigned.
Education and Experience:
- Master’s degree in Computer Science, Business, or related field.
- One or more of the following or related certifications is a plus: Certification from the Institute of Management Consultants (IMC), Certification of Competency in Business Analysis (CCBA); Professional in Business Analysis (PBA) or related certification.
- Commensurate with education and experience