Technical Operations Analyst

Global Payments | Posted 8-04-2021

Rochester (Analyst)

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Technical Operations Analyst II

About the role:

The candidate will help automate infrastructure and underlying logic for core functions. You will support developing, testing, and working across the organization to implement technical solutions with the rules that determine when and how core business operations function. The role requires a self-motivated individual with strong technical skills.

You will report to the “Senior Manager, Customer Support”.


  • Build/develop technical solutions/projects tied to important operations and strategic priorities.

  • Support the operations teams to resolve escalations through issue investigation, analysis of root cause, developing technical tooling, and training.

  • Surface data, process, and technology issues through identification, measurement, and monitoring of our operations

  • Identify approaches to debug technical issues

  • Application onboarding and administration (tasks include provisioning users and services)

  • Distill the requirements of new products and market expansions and design automated solutions to reduce manual work requirements.

  • Apply an understanding of workflow documentation, SOPs, and policies to inform the design of technical enablers

  • Understanding of the operations ecosystem, technology, and data models and its current strengths, weaknesses, and gaps.

  • Manage relationships with relevant partners/vendors as a representative of Technical Operations


  • A bachelor's degree or equivalent work experience

  • 3+ years experience in a technical role (QA analyst, PM, operations analyst, database admin, process automation, or consulting)

  • Experience supporting process/workflow building, operational improvement, or project management

  • Proficient in most common computer packages, such as MS Word, Excel, and G-Suite

  • Quick learner and adaptable to change and dependable and self-managed.


  • Time management skills, able to work under pressure and meet deadlines

  • An academic or professional background in coding, math, statistics, or data science

  • Good influencing skills together with a high degree of self-confidence and self-motivation

  • Flexible and responsive to rapid change when needed

  • A strong aptitude to learn and be a self-starter

  • Experience in Salesforce administration

  • Exposure to SQL, VBA, RPA, or similar database language

  • Exposure to PENDO development

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.