Supply Chain Order Manager

World Wide Technology, Inc. | Posted 3-06-2020

Edwardsville (General IT)

Requirements/Job Duties

Job Summary

An Order Manager manages analytical and transactional work to support the Order Management elements of WWT's Global Order Operations function. Reporting to a Supervisor of Order Operations, an individual in this role manages the successful execution and fulfillment of program specific orders, which includes driving issue resolution across multiple internal functional areas. This individual also applies a continuous improvement mindset to make recommendations on process and/or system enhancements.

Job Responsibilities/Essential Functions/Competencies

Responsibilities of this job consist of transactional, analytical and strategic work to support WWT's end-to-end Order Management Supply Chain function, including but not limited to the following:

  • Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer, which includes transactional inputs. This level of order management requires a deep level of system and supply chain understanding
  • Identifying and correcting transactional order issues
  • Managing execution and cross-functional accountability throughout WWT Supply Chain
  • Creating operational and customer-driven reporting utilizing business intelligence tools and communicating updates to customers
  • Taking a self-driven approach to solving problems and improving WWT's order management processes and systems
  • Applying a continuous improvement mindset to enhance current processes

Skills necessary to be successful in this role include the following:

  • Foundational capabilities in Product Structures, Manufacturing, Material and Inventory Management, International Compliance,
  • Intermediate capabilities in Job Specific Software (MSFT Suite, ERP, CRM), Data Analysis, Customer Service

A successful candidate for this role would exhibit the following traits:

  • Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
  • Efficiently and effectively communicates information to promote collaboration and HPT
  • Able to convey ideas clearly and succinctly through written communication
  • Persistent and determined in the face of adversity
  • Effectively manages their time to deliver work efficiently
  • Always applies a customer service mindset and strives to deliver customer delight
  • Demonstrates effective prioritization skills in an environment with many competing demands
  • Applies superior critical thinking skills to identify solutions to difficult problems




  • Bachelor's degree required, preferably in business or supply chain related field


  • N/A

Work Experience

  • 2-3 years of supply chain related experience, preferably in a complex manufacturing environment

Specialized Knowledge, Skills, and Abilities

  • Demonstrated ability to work independently on routine assignments
  • Ability to demonstrate a work ethic consistent with WWT's Core Values

Working conditions (if needed)

This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight. The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands. Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%). This role will be expected to work in an open-office environment with desk sharing/hoteling practices. Travel between our Maryland Heights, MO and Edwardsville, IL locations is common.

Direct reports

Does this job have direct reports? No